Shreya Kak
Enterprise SaaS | CX & Contact Center Transformation | Revenue Growth | Sprinklr
- Role
- Lead Product Consultant at Sprinklr
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Lead Product Consultant
Jun 2025 — Present · Gurugram, IN
Leading enterprise CX and Contact Center transformation initiatives across a $30M+ ARR portfolio, driving retention, expansion, and platform adoption.• Delivering data-led optimization strategies across voice and digital channels, improving contact center KPIs and unlocking upsell opportunities.• Partnering with Product, Engineering, and Services teams to influence roadmap prioritization and strengthen customer value realization.• Leading large-scale global rollouts, including voice go-lives across 2,200+ store locations and migrations involving 600+ partners• Institutionalizing structured review frameworks to elevate delivery quality across complex enterprise engagements
Education
K J Somaiya Institute of Management
Master of Business Administration - MBA
2020 — 2022
Apeejay Stya Education (Svran Foundation)
Higher Secondary Education
2002 — 2016
Delhi University
Bachelor of Science
2016 — 2019
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