Shreya B.
Technical Support Advisor @Concentrix
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WORK HISTORY
Technical Support Advisor @Concentrix
Hamilton, ON, CA
Responsible for delivering remote technical assistance for users across iOS, macOS, and related ecosystem services. Duties include troubleshooting hardware and software issues, resolving iCloud and cloud service–related queries, and assisting with billing, subscription, and charges-related concerns. Focused on providing clear, step-by-step guidance to ensure smooth resolution of customer issues, while maintaining a strong emphasis on user satisfaction, accuracy in case documentation, and effective escalation of complex situations when necessary.
ABOUT SHREYA B.
A Full-Stack Developer specializing in cloud computing and full-stack development skills…
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