Shreya Vatsa

About Shreya Vatsa

About MeAs a versatile Project Operations Manager leading a team of 75+ resources across countries/locations, I thrive at the intersection of strategic thinking, process improvement, and project execution. With a proven track record of delivering impactful results through effective leadership and efficient process optimization, I specialize in bridging the gap between business goals and technical solutions to drive operational excellence and deliver measurable effective, and efficient outcomes for business clients. What I Bring to the Table Analytical Expertise: Skilled in gathering, analyzing, and translating complex business requirements into actionable insights and strategies. Project Management Excellence: Adept at leading cross-functional teams and delivering projects on time and within budget using Agile, Scrum, and Waterfall methodologies. Process Optimization: Experienced in identifying inefficiencies, implementing streamlined workflows, and leveraging automation tools to enhance productivity. Stakeholder Collaboration: Strong communicator with a knack for aligning diverse teams and fostering relationships across all organizational levels. Passion & VisionI am passionate about leveraging data-driven insights and innovative project management techniques to empower teams, solve business challenges, and deliver exceptional value to stakeholders. My goal is to continue building robust systems and strategies that drive long-term success for organizations.

Experience

1. Lead

   Amazon

   Apr 2024 — Present · Hyderabad, IN

   Spearheaded, designed, and managed a team of 75+ resources across multiple countries/locations, focusing on process operations, leadership development, and performance management while consistently exceeding accuracy targets and KPIs.2.Facilitated change management strategies to minimize resistance and ensure smooth transitions for over 100 employees during process transformations.3.Partnered with cross-functional teams to gather and define business requirements, ensuring alignment with organizational objectives and strategic goals.4. Led collaborative workshops with stakeholders to identify operational pain points, assess current state processes, and recommend data-driven process reengineering strategies.5.Delivered reports and presentations to senior leadership, highlighting the impact of process enhancements on company objectives and demonstrating ROI. 6.Conducted in-depth process analysis to identify inefficiencies, leading to a 20% improvement in operational efficiency through streamlined workflows and optimized resource allocation. 7.Utilized data analytics tools to assess process performance and identify improvement opportunities, driving cost savings of $100K annually through data-driven decision-making.8.Conducted root cause analysis on recurring issues, identifying process gaps and implementing targeted corrective measures. Executed definitive action plans that addressed underlying process deficiencies, resulting in a 25% reduction in error rates.9. Managed end-to-end implementation of process improvements, from requirements gathering through deployment to post-implementation analysis and optimization.11.Led a project that reduced processing time for customer requests by 15%, enhancing overall client satisfaction and improving service delivery metrics.12.Led client-facing operations representation and vendor partnership initiative, resulting in successful delegation of 20 FTE workload in Q3 2025.

Education

• Bangalore University

  Bachelor's Degree in Business and Commerce (B.Com), Finance

  2016 — 2019

• Delhi Public School - India

  School, Business/Commerce, General

  2016