Shreya Vatsa

Experience

1. Senior Associate

   Amazon

   Jun 2022 — Present · Hyderabad, IN

   Amazon India (Corporate Offices): PXT ( Operations )Responsibilities:1. Providing day to day support and conduct training/refreshers to associates. Providing mentorship to Performers who are under PIP Programme in the team.3. Conducting Audits and draft audit reports detailing methodology, results, and recommendations4. Collaborating with business partners to resolve escalations and deep dive for root cause to eliminate or reduce future contact needs.5. Allocation of work to the team, Queue management & monitoring queues at periodic intervals to track and report progress.6. Escalation Managements: Acknowledge the receipt of escalation and resolve the escalation with detailed RCA.7. Prepare and publish reports on daily, weekly & monthly basis about the process metrics.8. Close monitoring of emails in shared mailbox to expedite the scheduling activity.9. Periodic creation of SOP, SOP reviews and update with latest updates.10. Conduct trainings/refresher trainings for Recruiters supporting NAFC, APAC and EU Region.11. Participation in Tandem Calls, Weekly Calls, Transition Calls & Business Reviews.12. Successfully managing multiple competing priorities simultaneously13. Working extensively on tools like Salesforce, SWIFT, SAP, HireVue, Criteria and Peoplesoft.14. Process Ownership and Accountability for multiple operational processes.Impact and Accomplishment:1. Implementation of process improvement ideas which led to reduction in AHT and FTE saving, as approved by the leadership team, still in use by the entire team.2. Collaborated, Organized and Moderated trainings for MS-Excel to enhance daily work processes within the teams involved. Training sessions involved topics like various reporting methodologies and tools, data management and cleansing, LOOKUP functions etc.3. Appreciations from leadership and stakeholders on an ongoing basis.4. Awarded \"Dazzler\'\' leadership award, for continuous consistent performance for year 2022 and 2023

Education

• Bangalore University

  Bachelor's Degree in Business and Commerce (B.Com), Finance, Distinction

• Delhi Public School - India

  School, Business/Commerce, General, 3.3/4.0