Shreya Singh
Banking Advisor @RBC
Signup · Get unlimited contacts
WORK HISTORY
Banking Advisor @RBC
ON, CA
EDUCATION
Maharaja Surajmal Institute Of Technology
BCA - Bachelor of Computer Application, Computer Programming, Specific Applications
Northern College of Applied Arts and Technology
Diploma of Education, International Business management
Northern College of Applied Arts and Technology
High School Diploma, Information system business analysis
ABOUT SHREYA SINGH
In today’s ever-evolving financial landscape, trust, adaptability, and digital fluency aren’t just desired—they’re required.Customers demand more than just transactions; they seek clarity, connection, and confidence in every banking experience. The challenge? Balancing empathetic service with technical expertise in a fast-paced, regulated environment.That’s where I come in.With a strong foundation in customer retention, technical troubleshooting, and cross-functional collaboration, I bring real-world problem-solving to the frontlines of banking. From navigating CRM systems with precision to turning complex concerns into simple, satisfying solutions, I ensure every interaction strengthens the customer-bank relationship.Here’s how I’ve delivered real value- Resolved 90% of technical and billing concerns at Cogeco on first contact, blending product expertise with calm, clear communication—earning consistent positive feedback from customers and supervisors- Led tailored retention campaigns by collaborating directly with marketing teams—offering value-based solutions that elevated customer loyalty and business retention metrics- Trained and coached teams in high-volume environments like Walmart, driving performance improvements while upholding brand standards and customer satisfaction.Now stepping into my role at Royal Bank of Canada as an Everyday Banking Advisor, I’m excited to bring my customer-first mindset, digital acumen, and problem-solving instincts to a trusted name in Canadian finance.Whether it’s streamlining banking experiences, resolving inquiries with empathy, or delivering actionable financial guidance—my mission is simple: To empower customers, one conversation at a time.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.