Shreya Shikha
Tech Product Manager @ ServiceNow | Driving Cloud Transformation & Innovation | Product Mentor - Topmate & Airtribe
- Role
- Inbound Product Manager at ServiceNow
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shreya Shikha
With over six years of experience, I specialize in AI product management, focusing on…
Experience
Inbound Product Manager
May 2023 — Present · Bengaluru, IN
Certified Product Management Professional (Product School) with proven expertise in Cloud Product Management at ServiceNow, driving innovative IT Operations Management solutions that align with customer needs and accelerate digital transformation.• Spearheaded flagship cloud automation product development, achieving substantial revenue growth and enhanced customer experience via self-service catalogs and controlled workflows.• Successfully increased product adoption and customer satisfaction through strategic content marketing and continuous customer support initiatives.• Led cross-functional, global teams to build scalable cloud-native products, leveraging insights from data analytics and multi-cloud environments (AWS, Azure, GCP).• Leveraged Tableau and ServiceNow Performance Analytics dashboards to track cloud adoption, license usage, and operational KPIs, feeding insights into product roadmap updates.• Balanced technical complexity with business value, ensuring features solve real-world challenges and accelerate cloud adoption and transformation.• Championed customer-centric strategies, including workshops and content development, significantly improving user experience and operational efficiency.• Owned and guided product and technology vision, setting strategic roadmaps aligned with evolving business objectives and customer needs across major cloud platforms.• Acted as key advocate for customers and stakeholders during executive planning, championing investments with the highest business impact.• Thrived in fast-paced, ambiguous environments by leading rapid prototyping, agile delivery, and continuous product innovation.
Education
ICFAI Foundation for Higher Education, Hyderabad
Bachelor of Technology - B.Tech.
2014 — 2018
S.P. Jain Institute of Management & Research
PGDM
2021 — 2023
Esade
Global Fastrack Program | MBA
2023 — 2023
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