Shreya Roy

About Shreya Roy

Accomplished Deputy Manager at Axis Bank, driving exceptional results in Retail Transaction Services-Reversal. With a focus on efficiency and accuracy, have lead the team to achieve the lowest TAT and maintain a flawless 100% accuracy rate.Equipped with strong problem-solving and critical thinking skills, have identified process gaps and implement innovative Design Thinking solutions to ensure data integrity and prevent financial loss. Consistently surpassing performance benchmarks, I thrive in resolving complex PNO/Nodal complaints and MD escalations with an outstanding 90-95% resolution rate. As a mentor and trainer, I empower my team on CRMNext, CTL Prime, and i-Leverage platforms, resulting in a significant reduction in customer complaints.

Experience

1. Deputy Manager

   Axis Bank

   Aug 2020 — Present

   At Axis Bank,India\'s third largest private sector bank, I have led the Retail Transaction Services-Reversal team a Deputy Manager. I have worked on items like-Effectively led the team to achieve 100% accurate, lowest TAT for Retail Transaction Reversals-Proactively identified process gaps and creatively devised solutions through Design Thinking methodology-Successfully achieved performance benchmarks and identified challenging issues for effective resolution-Maintained a high resolution rate of 90-95% for PNO/Nodal complaints and MD escalations-Spearheaded team training and mentoring on CRMNext, CTL Prime & i-Leverage platforms-Significantly reduced customer complaints.

Education

• Thakur College of Science & Commerce

  Bachelor of Management Studies, Marketing/Marketing Management, General

  2015 — 2018

• SIES College of Management Studies - India

  Post Graduate Diploma Management, Business Administration and Management, General

  2018 — 2020