Shreya Roy
Application Developer 2 @Hyland
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WORK HISTORY
Application Developer 2 @Hyland
Kolkata, IN
EDUCATION
Dum Dum Motijheel Girls High School
Higher Secondary, Science
Christ Church Girls' High School
Secondary Education
Acharya Jagadish Chandra Bose Polytechnic
Diploma, Electrical Engineering
University Institute of Technology, The University of Burdwan
Bachelor of Engineering - BE, Electrical Engineering
ABOUT SHREYA ROY
Salesforce Developer with 4+ years of experience delivering scalable solutions across Sales Cloud, Service Cloud, and Experience Cloud for global enterprises in e-commerce (Rogers TSC), optics manufacturing (Carl Zeiss AG), and healthcare (Cencora). Skilled in Apex Application Development, Custom APIs, Debugging & Logging, Lightning Web Components (LWC), Flows, and REST/SOAP Integrations. Strong expertise in Salesforce DevOps (Copado), CI/CD, and global collaboration. Experienced in full lifecycle CRM implementations, production support and incident management (Hypercare), and mentoring peers.Highlights:• Built customer-facing LWC components that reduced case resolution time by 40%, boosting user satisfaction and support team productivity.• Designed Salesforce–eCommerce platform integration via REST APIs, enabling real-time interactions and expanding customer service channels.• Developed OmniStudio automation that cut business process execution time by 30%, accelerating sales cycles across 4 regions.• 7x Salesforce Certified, including Platform Developer I, App Builder, and Agentforce Specialist.
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