Shreya Paul
Servicenow Consultant @Genpact
Signup · Get unlimited contacts
WORK HISTORY
Servicenow Consultant @Genpact
EDUCATION
Siksha 'O' Anusandhan University
Bachelor of Technology
Dav Public School Bistupur
High School
ABOUT SHREYA PAUL
ServiceNow Developer with experienced working on various modules.• Worked closely with Business Resource, Stake holders, Analysts, different teams in understanding the requirements.• Maintained ServiceNow related documentation in SharePoint Portal.•Designing, configuring, and customizing new applications and modules.•Writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs.•Worked on ACLs, SLAs, Scheduled jobs, reports, Event, notifications, Script actions.• Worked on creating and migration of update sets between different ServiceNow Instances.• Knowledge on working with Virtual Agent including NLU. • Implemented Email Notifications and Inbound Actions. • Extensive knowledge and experience in Development, implementation, and administration of ServiceNow.• Development of Service catalog which includes creating new catalog items, Record Producer, Order Guide, designing workflows and execution plans.• Worked with JavaScript to create front-end and back-end components such as forms, buttons, business rules and workflows.• Exporting and Importing tables, import sets, update sets data from one instance to the other.• Developed and configured Business Rules, Script Includes, UI Policies, Data Policies, Catalog Client Scripts and Client Scripts.• Used Notifications to send communication from the system.• Enhancement and improvisation of tool in terms of features and capabilities to be made available to customers.• Customization of applications according to business needs. Created process documentation for the solutions implemented.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.