Shreya Patel
Product Support Specialist @ Aderant | Legal Tech & SaaS Support | Salesforce | IT Support & Compliance Systems | Google IT & Cybersecurity Certified | UNCG & YUU Alum
- Role
- Deloitte Program Participant Technology Support Analyst at Deloitte
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Shreya Patel
I am an IT professional specializing in technical support, SaaS product troubleshooting, and legal technology solutions, with a strong foundation in security, networking, and web development supported by university training and hands-on industry experience. Currently serving as a Product Support Specialist at Aderant, I support clients using the VI by Aderant suite by diagnosing software issues, managing cases through Salesforce, and collaborating closely with engineering and product teams to deliver effective solutions.I hold the Google IT Support and Google Cybersecurity certifications, which have strengthened my expertise in troubleshooting, systems analysis, and maintaining secure, efficient technology environments. My background combines technical problem-solving, client-focused support, and continuous learning, allowing me to bridge the gap between users and complex technology platforms.I am passionate about leveraging technology to improve workflows and empower users, while continuing to grow toward roles in cybersecurity, cloud security, and advanced technical support where I can contribute to building secure and high-performing digital environments.
Experience
Deloitte Program Participant Technology Support Analyst
Jul 2025 — Present · Charlotte, NC, US
Supporting Deloitte Information Technology (IT) professionals in managing all Deloitte Technology and T&I Leadership Asks: Including daily Assignments, Action items, and related Status ReportingDevelop an understanding of how to create, organize, and continually maintain communications content in the form of electronic communications, presentations, spreadsheets, organizational charts, websites, and videosSupporting Deloitte IT professionals in organizing and providing technical support for virtual and in-person meetings (e.g, leadership meetings, office visits, town halls, videoconferences, regional managers’ meetings, value propositions, etc.)
Education
Year Up United
Certificate – Information Technology
University of North Carolina at Greensboro
Bachelor of Science - BS, Computer Science
Community College of Baltimore County
Associate's degree, Computer Science
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