Shreya Nanda
Product Manager at American Express
- Role
- Product Manager, Digital Corporate Onboarding and Fulfillment at American Express
- Location
- Chandler, AZ, US
- LinkedIn followers
- 500 followers
About Shreya Nanda
I build digital products!Shreya’s expertise lies in a strong intersection between digital product strategy, roadmap and customer centered design. With experience across American Express, Comerica Bank and Infosys Consulting, she brings experience in digital strategy, process mining, product roadmap, product development and delivery.With a strong background in banking products- Mortgages, Deposit Products, Risk and Compliance, she leverages A/B Testing, user testing, data and analytics, customer driven metrics for customer delight. Shreya’s ability to solution for complex problems led her to transform digital landscape of a bank as her contribution was pivotal in launching their first digital channel.Driven by curiosity for understanding user behavior, she thrives in fast-paced environments.Key skills: Product Development, Product Management, Stakeholder Management, Cross-Functional Team Collaboration, Agile Methodologies, Financial Services Industry Knowledge, Data AnalysisTechnical Skills: PLSQL, JIRA, Confluence, Figma, Mural, Visio, Tableau, Celonis
Experience
Product Manager, Digital Corporate Onboarding and Fulfillment
Apr 2024 — Present · Phoenix, AZ, US
In this role I collaborate with the product owner, technical architect, developers and UAT to accomplish modernizing and migration projects for corporate onboarding products of American Express for US Middle Market- Currently leading the development of a new platform for digital application capture with a goal to reduce onboarding time for new clients by 50% and increase client satisfaction by 100%- Leading the discovery and implementation of AML/KYC requirements to improve the risk controls for corporate card products onboarding and fulfillment-Designed and implemented a smart walkthrough for the user by integrating WalkMe digital adoption platform to reduce digital friction by 15%-Analyzed market trends and conducted customer research to identify and strategize the feature of “real-time application tracker” for our onboarding process, with a goal to increase ease of use for user by 50%- Strategized and implemented a proof of concept for a document scanner using Google Cloud\'s Document AI, to reduce the upload of incorrect bank documents in application capture platform, leading to a reduction in errors by 30% and increase in cycle time by 30%.
Education
Symbiosis Institute of Management Studies
Master of Business Administration, Business Administration and Management, General
2017 — 2019
Mayo College Girls' School
ISC,ICSE, School
2007 — 2013
HSB Hochschule Bremen – City University of Applied Sciences
Big Data Analytics certification, Data analytics
2018 — 2018
Symbiosis College of Arts & Commerce
Bcom (Hons), Costing and Finance
2014 — 2017
Northwestern University
Professional Certificate in Product Management, Product Management
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