Shreya Lokhande
Senior Consultant, with over 9.5 years of IT & Operations Experience, looking to secure a challenging position globally where I can effectively contribute my skills as an Engineer.
- Role
- Senior Consultant at Capgemini
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Shreya Lokhande
Responsible for troubleshooting IT issues at Level 2.
Experience
Senior Consultant
Jul 2024 — Present · Mumbai, IN
Leading L2 application support for GTM Replicon, resolving complex post-deployment issues through advanced diagnostics and SLA-driven incident lifecycle management. Coordinating with cross-functional teams for root cause analysis, escalation handling and sustained resolution of high-impact application anomalies. Guiding an 18-member technical team by assigning workloads, tracking performance metrics, addressing technical blockers, and maintaining operational continuity. Communicating with end-users for issue clarification, providing step-by-step technical resolutions and enhancing user satisfaction. Documenting recurring issues, known bugs and resolution workflows to build a scalable knowledge base and support proactive stability improvements.
Skills
- C
- Html
- Microsoft Office
- Linux
- Circuit Design
- Wireless Networking
- Team Leadership
- Integrated Circuit Design
- Network Hardware
- Powerpoint
- Team Management
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