Shreya Khobragade
\"Results-Driven IT Professional | ITIL Certified | Major Incident Management Expert | Skilled in Team Leadership, Stakeholder Engagement & Process Improvement\"
- Role
- Major Incident Manager at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shreya Khobragade
Highly motivated and results-driven IT professional with experience in ITIL and Major Incident Management. I specialize in building and leading high-performing incident management teams, fostering strong relationships with business stakeholders, and continuously improving incident, problem, and change management processes. As an ITIL-certified professional, I have a comprehensive understanding of IT services and processes, allowing me to drive operational efficiency and deliver seamless service delivery. My expertise lies in enhancing existing processes, ensuring effective communication, and implementing best practices to achieve organizational goals and elevate customer satisfaction.
Experience
Major Incident Manager
Apr 2025 — Present
Education
Rashtrasant Tukadoji Maharaj Nagpur University (RTMNU)
Bachelor of Engineering - BE
2016 — 2021
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