Shreya Khobragade

\"Results-Driven IT Professional | ITIL Certified | Major Incident Management Expert | Skilled in Team Leadership, Stakeholder Engagement & Process Improvement\"

Role
Major Incident Manager at HCLTech
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Shreya Khobragade

Highly motivated and results-driven IT professional with experience in ITIL and Major Incident Management. I specialize in building and leading high-performing incident management teams, fostering strong relationships with business stakeholders, and continuously improving incident, problem, and change management processes. As an ITIL-certified professional, I have a comprehensive understanding of IT services and processes, allowing me to drive operational efficiency and deliver seamless service delivery. My expertise lies in enhancing existing processes, ensuring effective communication, and implementing best practices to achieve organizational goals and elevate customer satisfaction.

Experience

  1. Major Incident Manager

    HCLTech

    Apr 2025 — Present

Education

  • Rashtrasant Tukadoji Maharaj Nagpur University (RTMNU)

    Bachelor of Engineering - BE

    2016 — 2021

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Shreya Khobragade — Major Incident Manager at HCLTech in Bengaluru, KA, IN | Unifers