Shreya Dey
Brand Strategist|| Operations Manager || Logistic Sales Coordinator || Project & Compliance Coordinator || MBA in Marketing || Pharmaceutical & Dental Industry ||Served in Hospital & Healthcare Sector for over 4 years
- Role
- Business Process Analyst at Wipro
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Shreya Dey
Experienced Assistant with a demonstrated history of working in the hospital & health…
Experience
Business Process Analyst
Aug 2025 — Present · Kolkata, IN
Gather and document business requirements by interacting with clients and internal teams.2. Analyze data and generate reports/dashboards to track KPIs, SLAs, and customer support metrics.3. Facilitate UAT and testing to ensure solutions meet customer requirements.4. Coordinate with stakeholders to resolve issues, manage escalations, and provide timely updates.5. Identify process gaps and recommend improvements for customer support operations.6. Ensure compliance with healthcare regulations (e.g, HIPAA) and internal governance standards.7. Support day-to-day operations by troubleshooting, monitoring performance, and ensuring smooth delivery.
Education
NSHM College of Management and Technology
BBA IN HOSPITAL MANAGEMENT
2015 — 2018
Jadavpur University, Kolkata
Master of Business Administration - MBA
2019 — 2022
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