Shreya Das
Associate Customer Success Manager at Superset
- Role
- Associate Customer Success Manager at Superset
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shreya Das
Customer Success Manager with 6 years of experience across B2B SaaS and technology driven…
Experience
Associate Customer Success Manager
Feb 2024 — Present · Bengaluru, IN
Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.Assisted customers with onboarding and product setup to foster successful adoption and usage.Managed portfolio of 70 key accounts, maintaining strong relationships and ensuring high levels of satisfaction.Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.Monitored adoption metrics to prevent churn and managed renewals for growth.
Education
St. Joan's school
ICSE
2008 — 2014
SRM IST Chennai
Bachelor of Technology - BTech, Biotechnology
2016 — 2020
Delhi Public School Megacity, Kolkata
ISC, Science with biology
2014 — 2016
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