Shreya Chittari
Business Intelligence Analyst @Charter Communications
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WORK HISTORY
Business Intelligence Analyst @Charter Communications
Worked with large datasets, including customer chat data, outbound notification data, and customer contact information and preferences, to derive actionable insights.2. Promptly addressed and resolved support requests, ensuring timely responses to user concerns and issues.3. Partnered with business and cross-functional teams to gather requirements, aligning project goals with business objectives.4. Generated Proof of Concepts (POCs) to evaluate feasibility, collaborated with developers to implement changes, and conducted rigorous testing before production deployment.5. Created ad-hoc reports based on business requests, providing critical insights through detailed analysis.6. Identified and addressed discrepancies within datasets, effectively communicating issues to the team and driving resolution.7. Revised key operational metrics documentation to maintain accuracy and alignment with business needs.8. Contributed to maintaining and updating Jira tickets, ensuring transparency and progress tracking across multiple projects.9. Utilized data storytelling techniques to communicate complex insights, aiding informed decision-making.
EDUCATION
University of New Haven
Master's degree
Gitam University, Hyderabad
Bachelor's degree
ABOUT SHREYA CHITTARI
BI Analyst
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