Shreya Chakraborty
System Engineer @Tata Consultancy Services
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WORK HISTORY
System Engineer @Tata Consultancy Services
Kolkata, IN
EDUCATION
Institute of Engineering & Management, Kolkata
Bachelor of Business Administration - BBA, Marketing
ABOUT SHREYA CHAKRABORTY
As a Senior Software Engineer at Capgemini, my focus is on enhancing IT service efficiency through knowledge management and process optimization. I contribute to maintaining operational excellence by creating and updating Knowledge Base Articles (KBAs) based on client requirements, analyzing chat flows to improve chatbot performance, and supporting service desk operations with a focus on service continuity. I hold a Bachelor of Business Administration in Marketing from the Institute of Engineering & Management, Kolkata. My role involves preparing First Call Resolution reports, delivering presentations for Weekly Review Meetings, and assisting with client interactions to resolve complex challenges. I am dedicated to leveraging business analysis and knowledge management to support streamlined IT processes and deliver exceptional customer service.
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