Shreya Binekar
fresher
- Role
- Customer Support Associate at TP
- Location
- Nagpur, IN
- LinkedIn followers
- 500 followers
About Shreya Binekar
I can make strong decisions capabilities and have understanding in good problem solving…
Experience
Customer Support Associate
Apr 2024 — Present · Bengaluru, IN
As a dedicated Customer Support Associate at Teleperformance, I consistently delivered exceptional service, resolving customer inquiries and issues efficiently across multiple communication channels (phone, email, and chat). My role involved actively listening to customer concerns, providing clear and accurate information, troubleshooting product or service-related issues, and ensuring customer satisfaction. I utilized company knowledge bases and CRM systems to effectively address inquiries, while maintaining a strong focus on both first-contact resolution and achieving performance targets. My ability to remain calm under pressure and adapt to dynamic situations contributed to fostering positive relationships with customers, enhancing their overall experience.
Education
Rashtrashant Tukdoji maharaj Nagpur University
Bachelor of Engineering - BE, electronics and telecommunication engineering
2017 — 2020
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelors of Engneering, Electronics and telecommunication
KTR sindhu english high school
Bachelor's degree, Electronics and telecommunication
Priyadarshini Engineering College, Higna Road
Bachelor of Engineering - BE, Electronics and telecommunication
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