Shrey Sharma
Technical Support Engineer at Bentley systems
- Role
- Technical Support Engineer at Bentley Systems
- Location
- North Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Shrey Sharma
Experienced Assistant Manager with a demonstrated history of working in the oil & energy…
Experience
Technical Support Engineer
May 2023 — Present · Pune, IN
Provide technical support to users through Web, Phone & Email on AutoPIPE andAutoPIPE Vessel.2.Troubleshoot and resolve user’s issues quickly and accurately thereby driving usersatisfaction and usage.3. Help in developing the product by conveying user feedback to product team through loggingof bugs/enhancement requests.4. Coordinate with Development, QA & Product Management team to prioritize bug fixes.5. Create knowledge articles, edit existing articles to keep them current and use those tosupport users.6. Test a product or a feature before a release.7 Carry out on site/web based technical presentations to users.
Education
SHRI RAM MURTI SMARAK COLLEGE OF ENGINEERING & TECHNOLOGY
Bachelor's degree
2013 — 2017
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