Shrey Jain
Senior CSM at Swym | Helping Shopify brands improve retention with first-party data | CCSM | Ecommerce SaaS | AI for Customer Success
- Role
- Senior Customer Success Manager at Swym
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Shrey Jain
Shrey is a Customer Success Manager @ Swym, a leading platform for e-commerce personalization and engagement. He is responsible for managing Swym\'s high-value enterprise portfolio, accelerating time to value, and ensuring that they enable the right capabilities that deliver positive outcomes, add value, and help realize ROI. Shrey serves as a trusted partner to all clients and his strategies have proven to drive business growth for his book of accounts. He has 5+ years of experience in customer-facing roles, ranging from digital marketing to customer support, to customer success and sales. He has a bachelor of commerce degree from Loyola College, and multiple certifications in customer success management, UX design, and product management. Shrey has a solid track record of closing enterprise clients, increasing retention, and solving customer queries with a consultative approach and a high level of customer satisfaction. He thrives in uncertainty and is driven by a hunger to learn and make a big impact in SaaS!
Experience
Senior Customer Success Manager
Jan 2025 — Present
Education
CXL
Ecommerce Marketing
Loyola College
Bachelor of Commerce, General Studies
2016 — 2019
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