Shresth

About Shresth

I work at the intersection of analytics, operations, and process improvement where data is not just numbers, but a tool to drive better decisions and efficient business outcomes.With 4.11 years of experience at TCS, I have worked across data analysis, quality assurance, KPI/SLA management, and process optimization, contributing to improved team productivity and operational efficiency. My role evolved from execution to ownership supporting teams as a Subject Matter Expert (SME), conducting trainings, and collaborating with stakeholders to resolve process gaps and improve workflows.I have hands-on experience in User Acceptance Testing (UAT), defect identification, and pre-production validation, ensuring smooth system rollouts. Additionally, I contributed to a pilot annotation project involving data labeling, structured dataset creation, and quality validation to support machine learning models gaining exposure to data pipelines and AI/ML workflows.During my MBA and internship, I further strengthened my skills in business analytics, process automation, SOP development, and performance analytics. I worked on dashboard creation, donor data analysis, and workflow optimization, enabling data-driven decision-making and improved operational transparency.Core competencies and tools:• Data Analysis, Data Visualization & Reporting• Power BI, Tableau, Advanced MS Excel (Pivot Tables, Lookups, Dashboards)• Business Analysis & Requirement Understanding• Process Optimization, Business Process Improvement (BPI)• KPI & SLA Management, Performance Tracking• Quality Assurance (QA), Quality Control (QC), UAT Testing• SOP Development, Process Standardization• Stakeholder Management & Cross-functional Collaboration• Project Management, Workflow Automation• Data Annotation, Data Structuring (AI/ML support)

Experience

1. Senior Associate

   Tata Consultancy Services

   Jun 2022 — Present · Kolkata, IN

   Subject Matter Expert (SME)| Quality Control | UAT | Training & Floor SupportProvided real-time floor support, addressing process queries, resolving operational issues, and supporting teams to ensure uninterrupted daily operations.Delivered On-the-Job Training (OJT) and conducted structured onboarding sessions for new joiners to ensure process understanding and quality alignment.Offered performance feedback and coaching, driving improvements in accuracy, productivity, and adherence to SOPs.Executed Quality Control (QC) activities, ensuring compliance with client-defined standards, quality benchmarks, and documentation requirements.Conducted User Acceptance Testing (UAT) to identify defects, validate system enhancements, and ensure deployment readiness prior to release.Served as the Single Point of Contact (SPOC) for quality, process clarifications, and escalations, enabling faster resolution and smoother cross-team coordination.Promoted to Subject Matter Expert (SME) based on consistent performance, strong process knowledge, and leadership capability; led and mentored the team to drive high performance, operational excellence, and continuous quality improvement.

Education

• DAV Public School Koyla Nagar Dhanbad

  10+2

• The Bhawanipur Education Society College

  Bachelor of Commerce - BCom, Accounting and Finance

  2017 — 2020

• DAV Public School Koyla Nagar Dhanbad

  10

• ICFAI Business School, Pune Official

  MBA/PGPM