Shreshthi Singh Parihar
IT Service Owner | ServiceNow Specialist | ITIL, SLA & Change Management | Process Improvement Expert
- Role
- System Engineer - IT Service Owner at Tata Consultancy Services
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Shreshthi Singh Parihar
I’m an IT Service Owner and ServiceNow Specialist with over 4 years of experience driving ITIL-aligned incident, change, and SLA governance for enterprise systems.My expertise lies in optimizing service delivery, reducing ticket resolution times, and improving data quality for global clients. I’ve led process improvements across critical applications, spearheaded backend transitions with zero downtime, and have been directly appreciated by stakeholders for delivering solutions that prevent downstream issues and ensure audit readiness.Tools & Areas I work with: ServiceNow, Incident/Change Management, CAB coordination, SLA compliance, Root Cause Analysis, CMDB, and Agile methodologies.I’m passionate about creating systems that run smoother, smarter, and more transparently — and I\'m always open to learning, collaborating, and growing with technology and people.
Experience
System Engineer - IT Service Owner
Mar 2023 — Present · Indore, IN
Education
Savitribai Phule Pune University
Bachelor of Engineering - BE, Computer Engineering
2016 — 2020
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