Shreshth Saxena
Service Delivery Lead @ Ericsson | Network Operations | SLA, Incident Management | Driving Uptime & Faster Resolution
- Role
- Lead Automated Operations Engineer at Ericsson
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Shreshth Saxena
Specialized in ensuring high network availability, optimizing SLA performance, and leading cross-functional teams to deliver operational excellence.Key achievements:• Improved SLA adherence• Reduced incident resolution time• Maintained network uptime• Led a team of 15+ engineers in high-pressure environmentsCore expertise:• Service Delivery & Operations• Incident & Problem Management• NOC Operations (RAN & CORE)• Stakeholder & Client ManagementI am passionate about continuous improvement, automation, and delivering reliable network performance at scale. Open to opportunities in:Service Delivery | Network Operations | Telecom | NOC Leadership
Experience
Lead Automated Operations Engineer
Jan 2026 — Present · Noida, IN
Service delivery professional with expertise in end-to-end service delivery management, SLA and KPI governance, and ITIL-based incident, problem, and change management. Experienced in managing client and stakeholder relationships, driving operational governance through performance reviews, and continuously improving service quality through structured escalation management and risk mitigation. Strong background in automation-driven operations, process optimization, and standardization to enhance efficiency and reliability. Proven leader of cross-functional teams, with a people-first approach to coaching, mentoring, and performance management, and confident in communicating with senior management to align service outcomes with business objectives.
Education
Yale University
Course, Financial Markets
Kurukshetra University
Bachelor of Technology - BTech, Electronic and communication
2015 — 2019
Panipat Institute of Engg. & Technology
BTech - Bachelor of Technology, Electronics and Communications Engineering
2015 — 2019
D.A.V. Public School Rohini Sector 7
XII, Science
2014 — 2015
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