Shrenik Mhatre

WORK HISTORY

EDUCATION

SKILLS

ABOUT SHRENIK MHATRE

With over a decade of experience in Customer Success and technology adoption, I help global enterprises, particularly Fortune 100 companies, realize measurable business outcomes through strategic engagement, complex solution delivery, and seamless customer experiences.I operate at the intersection of technology and customer value, serving as a trusted advisor to business and IT stakeholders. My focus: solving adoption blockers, reducing churn, and building high-performing teams that drive retention, expansion, and advocacy at scale.I’ve had the privilege of working with the Fortune 1 company, helping them achieve critical business objectives by driving adoption across one of the most complex and large-scale environments in the world. This experience sharpened my ability to navigate multi-layered organizations, influence executive stakeholders, and solve deeply technical and operational challenges with precision and empathy.Key highlights- Led high-impact teams driving adoption and retention across hundreds of enterprise accounts. The total book of business managed was $300 mil across 400+ customers- To ensure team scalability and process repeatability, conceived and led the effort to build \"playbooks\" for technical and business oriented team members. These playbooks were used in workshops and were directly tied to $50 mil+ in revenue- Delivered account growth through expansion, upsell, and customer advocacy initiatives- Influenced C-level stakeholders to align product strategy with customer outcomes- Solved critical blockers and accelerated time to value in the most demanding enterprise environmentsI thrive in fast-paced environments where execution and strategy go hand in hand. Whether building a team, launching a program, or guiding customers through complex change, I’m driven by one goal: deliver value, earn trust, and create lasting success for customers and teams alike.