Shreeyash Garde
Product Intern @ Apsona | Ex-SWE Intern @ Syngenta | 2X Trailhead Ranger | Learning and Implementing Salesforce solutions for cloud success.
- Role
- Associate Salesforce Admin at Apsona
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Shreeyash Garde
I am a Salesforce Developer and a passionate tech enthusiast. Through my internship…
Experience
Associate Salesforce Admin
Jan 2026 — Present
Architected and implemented a full end-to-end CSAT workflow in Salesforce, automating the process from case resolution to survey delivery and response capture using Salesforce Flow, scheduled paths, and decision logic.• Configured advanced Flow logic with full timezone normalization, weekend suppression, and controlled delivery windows to ensure surveys were sent at appropriate local business hours across global customers.• Developed survey-governance logic to enforce one CSAT survey per customer per week using record lookups, conditional checks, and cross-object validation to prevent survey fatigue.• Integrated Salesforce org with a third-party CSAT platform via API/webhook-based response syncing, enabling automated ingestion of CSAT responses into Salesforce for case-level tracking and reporting.
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