Shreeshanth Hosdurg

IT Support Desktop Support Engineer (Contract Hcl Technologies, Client Taylor Wimpey, Uk) @Diageo

London, GB

Delivered end-user computing (EUC) support for 500+ Taylor Wimpey staff across multiple UK sites, providing 1st/2nd line desktop, application and networking support (Windows/macOS, O365, VPN, SaaS) with ~95% first-time fix rate.2. Led a large-scale Windows 10/11 EUC refresh (500+ devices) using SCCM, Intune, MDT, BitLocker, Defender and GPO, ensuring devices were compliant, secure and day-one ready.3. Automated builds, onboarding and user provisioning with PowerShell, AD/GPO and SCCM, reducing device provisioning time by 90% and cutting account setup errors by 50%.4. Supported Active Directory administration, DNS/DHCP, MFA and group policies, while maintaining accurate IT asset inventories and audit records.5. Logged, triaged and escalated incidents via ServiceNow and Jira, ensuring SLA compliance and clear stakeholder communication.6. Participated in major incident bridge calls and contributed to root cause analysis, including proactive AWS infrastructure monitoring (EC2, RDS, S3, CloudWatch).