Shreena Zala
SAP Business Process Analyst @Universal Music Group
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WORK HISTORY
SAP Business Process Analyst @Universal Music Group
GB
Universal Music Group is the world\'s leading music company that operates through a range of businesses in 60+ countries. As a Business Process Analyst I am responsible for working closely with SAP functional consultants and the business to design and implement solutions and help with continuous improvement through change requests.Responsibilities include: • Implementing the Global SAP template with multiple countries going Live at the same time across the P2P, O2C and Tax space.• Juggling business requests and queries alongside working on projects which includes establishing a new global template for a cloud system (Salesforce) integrated with SAP.• Contributing to design decisions with solution architects from discussions with the business.
EDUCATION
Sheffield Hallam University
BSc Business Information Systems
Cranfield University
MSc Management and Information Systems
ABOUT SHREENA ZALA
I am an experienced senior SAP professional who bridges the gap between technical and business teams to successfully deliver systems that provide value and help improve employee experience. My strong collaboration and organisational skills enables me to work on multiple projects at different stages within the implementation cycle along with answering system queries and change requests.From starting off in a SAP support environment to becoming a functional consultant and moving onto a business analyst role I am comfortable talking to both technical and business teams and can contribute throughout the entire SAP project life cycle.Throughout my SAP career I have always enjoyed talking to the business users of the system, whether it\'s to support them on a query or demonstrate a solution design to facilitate the gathering of requirements. My focus point is to always communicate and keep the users of the system aware and involved along the project journey.
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