Shreejit Mitra
Consulting Principal (Associate Director) @Cognizant
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WORK HISTORY
Consulting Principal (Associate Director) @Cognizant
GB
Cognizant Consulting – Energy & Utilities practice.Leading a multi-million pound P&L of consulting engagements focused on Digital Business Models, Digital Strategy & Transformation, Customer Experience, Artificial Intelligence, SaaS implementations and Data driven Insights with Energy Utilities clients.Involved in multiple business development & go-to-market pursuits, shaping multi-technology Digital solutions to win multi-million pound consulting and technology implementation dealsLeading creation of Points of View, Industry Specific Solutions and other Thought Leadership artefacts to showcase Subject Matter Expertise in industry and technology domains.Key achievements- Created a P&L of multi-million pound consulting and technology implementation engagements from the ground up, bringing together industry experts, solution architects and commercial teams to solve strategic client problems- Shaped a combination of Generative & Predictive AI solutions to enhance customer experience and streamline customer operations to balance cost to serve with customer satisfaction and NPS. This led to streamlining of a contact center handling over 3 million contacts a year- Business development of multi-technology solutions for different clients to win strategic deals including a Generative AI blueprinting & AI agent implementation engagement for a leading energy generator with potentially million pound+ benefits- Leading the capability delivery alignment of a strategic digital transformation program with a significant regulatory change program (Market Wide Half Hourly Settlements) for one of the largest B2B Energy utility suppliers in the UK involving 350k+ customers- Design & implementation of a Digital customer service operating model for a large energy utility to achieve low cost-to-serve on a combination of cloud-based SaaS platforms including Salesforce, AWS & ENSEK for 7mn+ customers
EDUCATION
General Assembly
Digital Product Management
Xavier Institute of Management(XIM Bhubaneswar)
PGDM (MBA), Finance, Operations
West Bengal University of Technology, Kolkata
Bachelor of Technology - BTech, Computer Science & Engineering
Frank Anthony Public School, Calcutta
ICSE & ISC, Secondary and Higher Secondary
SKILLS
ABOUT SHREEJIT MITRA
A seasoned Consulting Principal with 17 years of experience in the technology industry. Leading a multi-million pound consulting portfolio of Digital Strategy, Digital Transformation, Digital Product Management, Customer Experience, Artificial Intelligence, Data Engineering & Business Intelligence engagements with subject matter expertise in the Energy Utilities industry.Excellent track record of leading large engagements to realise multi-million pound business benefits from Strategic Digital Transformation programs.Proven track record in business development and go-to-market for integrated multi-technology Digital solutions leading to winning multi-million pound consulting, platform implementation and technology services deals.Experienced running the Strategy & Operations office for a £75mn+ consulting practice operating across UK & Continental Europe.Effective client relationship management, stakeholder management, team leadership, communication, presentation, interpersonal and multi-tasking skills. Consistently received excellent client feedback & leadership recognition in all engagements.Certified SAFe 5 Agilist (SA).Certified SAFe® 5 Product Owner/Product Manager (POPM)Experienced in design & implementation of state of the art technology solutions built on Salesforce Sales Service & E&U (vlocity) Clouds, Agentforce Generative AI, AWS Connect, AWS Lex, ENSEK, SAP CRM & IS-Utilities, Power BI, SAS Dataflux, Oracle EBS SCM, SQL.
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