Shreeja Janarthanan
Senior Customer Success Manager @ Kovai.co | Knowledge Management Systems
- Role
- Senior Customer Success Manager at Kovai.co
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Shreeja Janarthanan
As a Senior Customer Success Manager at Kovai.co, I bring over three years of experience in customer success, with expertise in knowledge management systems, product adoption, and onboarding planning. My role involves designing tailored onboarding strategies, guiding end-to-end implementation, and ensuring seamless handovers to the Advocacy team to enhance the customer journey. At Kovai.co, I work closely with enterprise clients to align solutions with their unique goals, fostering strong relationships and driving successful product adoption. By collecting feedback and addressing pain points, I contribute to continuous improvement and enable positive customer experiences. My efforts focus on delivering impactful outcomes and promoting client satisfaction.
Experience
Senior Customer Success Manager
Aug 2025 — Present
Designing tailored onboarding strategies that align with each client’s goals- Guiding end-to-end implementation, training, and adoption- Coordinating smooth go-lives and seamless handovers to the Advocacy team- Driving continuous improvements that enhance the customer journey
Education
VLB Janakiammal College of Arts and Science
Bachelor of Computer Applications, Computer Science
2010 — 2013
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