G V D Shree Harsha
Passionate about Customer Sucess | Driving Adoption | Churn Reduction || Customer Onboarding || Product Implementation || Project Management
- Role
- Sr Customer Success Manager at Simpplr
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About G V D Shree Harsha
Sr. Customer Onboarding Specialist at Freshworks | CRM and Customer Engagement ExpertDriving Customer Success and Adoption for Customers across various segments in the Region of US/Canada/LATAM.As a Sr. Customer Onboarding Specialist at Freshworks, I leverage my overall 7.5+ years of experience to help customers achieve their desired outcomes and maximize their value from our products. I ensure that they meet their Business Objectives by driving Implementation, Product Adoption through Consultative Approach. I work with Cross Functional teams to engage with Customers, and ensure timely delivery. I work with Customer across Multiple products of Freshworks.I also take proud in my previous roles, where i was responsible for Business Development, Account Management, where i handled over 100+ B2C and B2B Customers. I was successful in building strong and lasting customer relationship, improve the Portfolio and achieve Cross Sales.
Experience
Sr Customer Success Manager
Nov 2024 — Present
Customer Sucess, Project Management, Product Adoption, Churn Prevention
Education
Jawaharlal Nehru Technological University, Kakinada
Bachelor of Technology - BTech, Electrical and Electronics Engineering
2008 — 2012
Great Lakes Institute of Management
Post Graduate Program, Business analytics and Business Intelligence
2019 — 2020
IBS Hyderabad
Master of Business Administration (M.B.A.), Marketing/IT
2014 — 2016
Skills
- Teamwork
- Team Management
- Business Strategy
- Digital Photography
- Operations Management
- Business Development
- Digital Marketing
- Research
- Sap Sd Module
- Market Research
- Marketing Strategy
- Marketing
- Management
- Customer Service
- Microsoft Excel
- Microsoft Word
- Business Analysis
- Business Intelligence Tools
- Analysis
- B2b Marketing
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