Shree Hari Ab
Wireless Networking Engineer | Expert in Troubleshooting & Optimizing Wireless Solutions | Passionate about Enhancing Network Performance
- Role
- Technical Consulting Engineer at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shree Hari Ab
Distinguished professional with close to 10 years of experience in the field of wireless…
Experience
Technical Consulting Engineer
Jun 2021 — Present · Bangalore Urban, IN
Key Responsibilities- Leverage expert knowledge in Cisco Wireless technologies, includingAireOS and C9800 Wireless LAN Controllers, as well as AP models rangingfrom Wave1 to the latest WiFi7 APs- Utilize strong proficiency in Cisco CMX, Spaces, and Catalyst Center toenhance network monitoring and management capabilities- Deliver dedicated support to key clients like Monash University andQueensland Health, using in-depth knowledge of their systems to resolvecomplex issues efficiently- Collaborate with teams across Cisco and external partners to addresschallenging technical problems and deliver effective solutions- Recreate customer scenarios in lab settings to identify and resolveanomalies, improving network reliability and performance- Lead training sessions for new TAC members and Cisco customers,promoting knowledge sharing and professional growth- Mentor new joiners, guiding them through their integration into the teamand fostering a supportive environment- Develop detailed technical documents that provide valuable resources forboth TAC engineers and clients- Serve as a point of contact for critical accounts and major events like FIFA24 and COP 24, ensuring they receive exceptional support.Key Achievements- Strengthened client relationships and significantly reduced resolutiontimes for critical issues, enhancing overall client satisfaction- Consistently received positive feedback and high ratings in customersurveys, reflecting exceptional service and support- Honored with the \"Best in Class\" award in 2023, recognizing outstandingcontributions and commitment to excellence- Facilitated initiatives that resulted in substantial knowledge transfer andskill enhancement across the team.
Education
Sree Saraswathi Thyagaraja College
Bachelor of Science (B.Sc.)
2012 — 2015
NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
Advanced Diploma
2016 — 2016
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