Sravani Raghav Vodithala
- Role
- Functional Program Manager (Client Success) at Intellect Design Arena Ltd
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sravani Raghav Vodithala
Business operations/ customer success expertise with a passion for career success and…
Experience
Functional Program Manager (Client Success)
Jun 2022 — Present
1.Client Relationship Management: Built and maintain strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships to drive customer loyalty and retention.2.Onboarding & Training: Led the successful onboarding process for new clients, support in providing training, resources, and ongoing support to ensure seamless product adoption and usage. Be SPOC for business leaders and the delivery teams, to ensure all projects on track3.Issue Resolution & Escalation: Acted as the main point of contact for escalated customer issues, quickly provide response, coordinating cross-functional teams, and delivering timely resolutions to maintain customer satisfaction.4.Customer Feedback & Advocacy: Collect and analyze customer feedback to inform product improvements and provide insights to internal teams, advocating for the customer\'s voice in product development and service enhancements.5.Portfolio & Budget Management: Manage project portfolios, overseeing budget planning, resource planning, cost tracking, and financial forecasting, ensuring projects were delivered within scope, on time, and within budget
Education
Indian Institute of Management Kashipur
Executive Program in Digital Marketing & Analytics
2021 — 2021
Oxford grammar school
High School
1990 — 2001
ICFAI Business School
Master of Business Administration (M.B.A.)
2008 — 2010
Nagpur University
B.E
2003 — 2007
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