Shravani P.
Senior Technical Account Manager @GenScript
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WORK HISTORY
Senior Technical Account Manager @GenScript
Providing account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities.• Taking full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction.• Providing primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes.• Identifying potential areas of concern for customers to make recommendations based on recognizing customers’ current and future needs during continued business.• Maintaining close communication with customers as well as facilitate communication with technical support when necessary.• Collaborate with internal teams/departments to achieve sustainable growth.
EDUCATION
Bharatiya Vidya bhavans Public School BHEL
High School
Indian Institute of Science (IISc)
Molecular Genetics
University of Hyderabad
Master of Science - MS (integrated), Systems Biology
University of Kentucky
Doctor of Philosophy - PhD, Biochemistry with a focus on Cardiovascular Disease
ABOUT SHRAVANI P.
Scientifically driven professional with a Ph.D. in Molecular and Cellular…
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