Shravani Lakkam
Salesforce Administrator @Euromonitor International
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WORK HISTORY
Salesforce Administrator @Euromonitor International
London, GB
Working with the Commission Systems called Xactly Incent, have finished admin and configuration level certifications on Xactly University.• Working on Billing Systems called Zuora, maintainance of Invoices,Templates related to Finance team.• Working on the Marekting called Marketo, collaboarating with the Marketing teams internally.• Got trained and working on Docusign, creating the documents and sending for Clients Signature.• Owning and executing all activities associated with the administration and maintenance of the company’s salesforce CRM application.• Working on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns,Opportunities, Quotes, Activities, Dashboards and Reports,Working on Record Types, Validation Rules and Page Layouts, hands-on experience developing Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages• Involved in gathering customer requirements from business user teams spread over the Sales,Marketing and Digital teams.Working with stakeholders from Sales, Marketing,Finance teams to analyse existing salesforce platform and suggest and optimise new improvements.• Creating new custom objects, assigned fields, custom tabs, components, custom reports,Onboarding and Deactivating users when ever its needed• maintaining and monitoring salesforce storage• Create Business Readiness Documents for Every release• maintaining backup of all the metadata on a monthly basis.
EDUCATION
Jawaharlal Nehru Technological University
Bachelor's degree, Biotechnology
ABOUT SHRAVANI LAKKAM
As a Salesforce Administrator at Euromonitor International, I bring over 8 years of experience managing and maintaining Salesforce CRM applications. My work focuses on system administration, business process improvement, and leveraging tools such as Xactly Incent, Zuora, Marketo, and DocuSign to streamline operations for sales, marketing, and finance teams. Holding Salesforce Certified Administrator and Platform App Builder certifications, I am committed to enabling operational efficiency through scalable solutions. By collaborating with cross-functional teams and optimising Salesforce\'s capabilities, I aim to support organisational goals and maintain data accuracy for impactful decision-making.
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