Shravan V.

About Shravan V.

As a Tools Program Manager at Amazon, I lead the design and implementation of tools and solutions for Contact Routing Systems and Platform. I have over 4 years of experience in tools development, program management, and investigations, with a strong background in AWS, web applications, and agile software development.My mission is to deliver high-quality, scalable, and customer-centric tools that enable AHS to optimize its routing operations, enhance its fraud detection and prevention capabilities, and streamline its business processes. I work closely with cross-functional teams, stakeholders, and vendors to define requirements, manage projects, and ensure alignment with best practices and standards. I also leverage my skills in core Java, JavaScript, React-NodeJs, SQL, and Linux to troubleshoot and debug issues, improve performance, and integrate new features and functionalities.

Experience

1. Tools Program Manager Ii - Routing Systems & Tools

   Amazon

   Apr 2023 — Present · Hyderabad, IN

Education

• Jawaharlal Nehru Technological University

  Bachelor of Technology (B.Tech.), Mechanical Engineering

  2009 — 2013

• Indian Institute of Technology, Roorkee

  Full Stack Software Development, Computer Software Engineering

Skills

• Web Applications
• Git
• E-Commerce
• Microsoft Excel
• Investigation
• Customer Service
• Microsoft Office
• Data Analysis
• Data Analytics
• Social Media
• Representational State Transfer (Rest)
• Strategic Planning
• Object-Oriented Programming (Oop)
• Dynamic Programming
• Amazon Ec2
• Oracle Applications
• Data Structures
• Python
• Application Support
• Sql
• Linux
• Service-Oriented Architecture (Soa)
• Business Development
• Java
• Project Management
• Training
• Core Java