Shravan Shetty
Technical support Specialist | Power BI consulting
- Role
- Technical Support Advisor at Microsoft
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Shravan Shetty
Team Lead at Mindtree Limited with a demonstrated history of working in the computer…
Experience
Technical Support Advisor
Nov 2018 — Present · Dallas, TX, US
Work to understand the customer engagement process and with engineer directly to gather inputs on symptoms.• Provide consulting, resolution advice to supplier that will improve the customer experience. Offer technical guidance to others and share technical expertise on POWER BI related issues.• Ensure on-the-ground supplier engineer support related to resolution of customers technical issues.• Assist in customer escalations and help solve complex technical problems.• Proactively perform case reviews and customer wellness. Recommend case escalation as appropriate and per established guidelines.• Monitor and evaluate supplier performance and technical readiness and evaluate and drive improvement in supplier support engineer quality.• Review and provide gap analysis on proposed supplier support engineer experience. Assist with developing training plans for supplier support engineers based on skills gap analysis, product needs, etc.• Ensure supplier readiness and coordinate with Release Excellence on release management plans for suppliers.• Work with readiness and training team to optimize the curriculum, reducing the delivery time requirement or to enhance the material.• Drive implementation of improvement initiatives from the Delivery Excellence team- Drive awareness on opportunities for training, content, tools, process.
Education
Canara Engineering College
Bachelor's degree
2008 — 2012
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