Shravan S

Customer Experience | Growth | Retention & Loyalty | Zonal Manager - Customer Experience at ACT | PGDM - Batch of ’24, IMI, New Delhi || Ex Data Quality Analyst - Cognizant || EEE - Batch of ’20, PSG iTech

Role: Zonal Manager - Customer Experience at ACT FIBERNET
Location: Coimbatore, TN, IN
LinkedIn followers: 500 followers

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About Shravan S

Currently working as a Customer Experience Manager at ACTPGDM graduate from IMI, New Delhi.Worked at Cognizant as an Informatica Data Quality Developer.B.E. Electrical and Electronics Engineering from PSG iTech

Experience

Zonal Manager - Customer Experience
ACT FIBERNET
May 2025 — Present · Hyderabad, IN
Leading a team of 120+ people to drive net growth, churn reduction and enhanced customer experience

Education

PSG INSTITUTE OF TECHNOLOGY AND APPLIED RESEARCH
Bachelor of Engineering - BE, Electrical and Electronics Engineering
2016 — 2020
IMI Delhi
PGDM - Core, Business Administration and Management, General

Contact information

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Work email
•••••@actcorp.in
Personal email
•••••@•••••.com
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Current company

ACT FIBERNET

Software Development · 5.9K employees · Bangalore, Karnataka, India

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India, back in 2000. Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. The leadership team of ACT comprises 35+ professionals hailing from diverse industries like FMCG, Apparel, Entertainment, Information & Technology, Telecom, and Retail. We are one of the country’s most renowned Triple Play Service providers, bringing state-of the art services to nearly 1.5 million happy homes: Fibernet (Internet over Fiber Optics) Digital TV HDTV We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry a vast amount of information at speeds up to 1 Gbps. We’re currently the 3rd largest ISP In the wired broadband category, and the largest non-telco ISP in the country. Our founder, Mr. Sunder Raju, is well respected in the Indian business fraternity and our senior management consists of 30+ professionals from diverse industries like FMCG, Entertainment, Information & Technology, Telecom, and Retail. We are backed by True North (Formerly known as India Value Fund Advisors), a premier private equity investment fund and TA associates, a Global Growth private equity firm with over $17 billion of invested capital. In the past, True North has supported many successful ventures like Biocon, Radio City, HDFC Bank, Meru, Mahindra Hinoday, and TTK Healthcare, among others. TA's investments in India include several successful companies like Billdesk, Dr Lal's Pathlabs, Fractal Analytics, Micromax, Rategain and Tega Ind. We’ve always believed in giving our customers the very best, and our vision is for every Indian home to have access to world class internet services.

actcorp.in

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About Shravan S

Experience

Zonal Manager - Customer Experience

Education

PSG INSTITUTE OF TECHNOLOGY AND APPLIED RESEARCH

IMI Delhi

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