Shravan Murali

Quality Assurance & Operations Leader | Driving Customer Experience Excellence | Team Development | Continuous Improvement | Digital & IT Support Expertise

Role: Assistant Supervisor Quality and Training at TDCX
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

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About Shravan Murali

I am a Quality Assurance and Customer Experience professional with over 7+ years of…

Experience

Assistant Supervisor Quality and Training
TDCX
Mar 2024 — Present · Hyderabad, IN
Partnered with Ops & Training to streamline workflows and maintain accuracy. • Built and presented dashboards & heat maps for client and internal reviews. • Led coaching programs to boost agent performance and reduce errors. • Drove cross-functional problem-solving to enhance CX outcomes.

Contact information

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Current company

TDCX

Outsourcing and Offshoring Consulting · 17K employees · Singapore

Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty, and to protect their online communities. TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. It serves clients in fintech, gaming, technology, travel and hospitality, digital advertising and social media, streaming and e-commerce. TDCX’s expertise and strong footprint in Asia have made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential. TDCX’s commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities, and the environment. TDCX employs more than 19,000 employees across 34 campuses globally, specifically in Brazil, Colombia, Hong Kong, India, Japan, Malaysia, Mainland China, Philippines, Türkiye, Singapore, South Korea, Spain, Thailand, Türkiye, and Vietnam. For more information, please visit www.tdcx.com. Community Guideline: We respect all feedback and do not remove comments unless they are deemed as spam or disrespectful to our community. We may remove repetitive posts to keep our pages clear and easy to navigate while facilitating transparent discussion.

tdcx.com

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About Shravan Murali

Experience

Assistant Supervisor Quality and Training

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