Shravan Kumar Kalali

About Shravan Kumar Kalali

I am a System Administrator with 4+ years of experience supporting enterprise IT…

Experience

1. System Administrator

   Cisco

   Dec 2024 — Present · Tampa, FL, US

   Managed software deployment and patching for 200+ endpoints using SCCM, maintaining a 95% first-time deployment success rate.• Automated SCCM health checks, compliance reports, and system alerts with PowerShell, saving 8–10 hours weekly (40% time reduction).• Maintained Windows Server infrastructure (2016/2019/2022) across dev/test/prod environments, achieving 99.9% uptime through proactive maintenance.• Coordinated monthly patch cycles for 200+ Windows and 50+ Linux servers with 96% compliance and zero downtime incidents.• Reduced incident triage time by 25% by integrating Sysmon and ELK Stack logs into monitoring workflows.• Managed Active Directory and Azure AD for 500+ users, enforcing MFA, Conditional Access, and RBAC security controls.• Handled VM snapshots, backups, and DR plans for 60+ virtual machines, maintaining a 98% backup success rate.• Created and managed 15+ SCCM dynamic device collections, reducing deployment errors by 30%.• Automated Level-2 fixes (DNS flush, SCCM client repair, disk cleanup), reducing escalations by 35%.• Authored 30+ SOPs for audits, security reviews, and process documentation.• Managed 150+ ServiceNow tickets per quarter, achieving 98% SLA adherence.• Supported Azure VM provisioning, RBAC setup, and basic cloud resource management.