Shravan Kumar
Divisional Manager at Daimler India Commercial Vehicles /Bus body expert/Ex Tata Marco Polo/ Ex-TAFE/Ex-VECV/VIT Gold medalist/Fully Built Solution / Quality Management /Customer care/Service Claim Management
- Role
- Divisional Manager at Daimler India Commercial Vehicles
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Shravan Kumar
With 19+ years of leadership experience across India’s top OEMs – Daimler India, VECV, Tata Marcopolo, and TAFE – I bring deep expertise in Quality Management, Fully Built Solutions (FBS), Warranty & Claim Management, Commercial Vehicles, and Bus/Tractor Manufacturing.Currently leading a CEO Special Assignment at Daimler India Commercial Vehicles as Associate Divisional Manager – Service Claim Management, where I drive cost optimization, system transformation, and team leadership across AMC claims. Delivered a 15% claim cost reduction and recovered ₹10.21 Cr through strategic audits and process enhancements.Key highlights of my journey:Led FBS & Customer Quality vertical with a 6-member leadership team and 30+ workforce.Pivotal contributor to Greenfield bus projects (Tata Marcopolo, Wright Bus Intl, Daimler India) – from facility setup to SOP readiness.Achieved ₹87 Cr/year warranty cost avoidance for MD & HD buses through strategic quality initiatives.Executed international assignments in Dubai, Africa, and Bangladesh – focusing on quality loop implementation and distributor support.Built pan-India bus body quality systems with 19 accredited body builders, ensuring nationwide delivery excellence.Developed Body Builder Accreditation & Revalidation Programs to ensure defect-free product delivery.Acted as Program Manager for BSVI project, ensuring timely and compliant launch of vehicles in domestic markets.PMO to Head of Quality – Daimler Asia, driving strategic cultural and operational transformation across regions.I\'m passionate about driving operational excellence through structured systems, innovation in quality practices, and empowering cross-functional teams. Looking ahead, I aim to leverage my rich domain knowledge to contribute to transformative roles in quality systems, manufacturing strategy, and end-to-end FBS business.
Experience
Divisional Manager
Daimler India Commercial Vehicles
Jan 2026 — Present · Chennai, IN
Customer Service - Service Claim Management and Service Audit
Education
Vellore Institute of Technology
Bachelor's degree, Mechanical Engineering
Vellore Institute of Technology
Master of Business Administration - MBA, Business Analyst
Dr.TMP Pai Polytechnic
Dimploma In Automobile Engineering
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