Shravan Kommu
Senior Operations Service Manager at Lumen Technologies | Customer Success/Technical Program Manager
- Role
- Senior Operations Service Program Manager at Lumen Technologies
- Location
- Reno, NV, US
- LinkedIn followers
- 500 followers
About Shravan Kommu
Innovative, resourceful, and self-directed leader, with demonstrated achievement in…
Experience
Senior Operations Service Program Manager
Sep 2016 — Present · Broomfield, CO, US
Handle operations for large enterprise and wholesale accounts• Monitor and review operational metrics with Client Executive Management• Liaise between Lumen Executives, sales teams, and Client Executive Management• Generate performance reports using data analytics and implement system enhancements • Propose, implement, and monitor service improvement plans for improved customer satisfaction• POC for incident management and 24/7 outage escalation, implementing corrective actions and get-well plans• Project-manage operations and non-operational issues to improve customer experience• Educate customers, sales, and account teams on best practices for improved performance• Implemented and monitored a program for improving customer experience by exceeding target SLAs
Education
University of Mumbai
Bachelor of Science - BS
2001 — 2005
University of Colorado at Boulder
Master of Science - MS
2006 — 2008
Skills
- Ospf
- Switches
- Communication Skills
- Managerial
- Cisco Technologies
- Ip
- Network Engineering
- Eigrp
- Customer Support
- Rip
- Computer Network Operations
- Cisco Certified
- Vpn
- Routing Protocols
- Routers
- Mpls
- Routing
- Bgp
- Dwdm
- Tcp/Ip
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