Shramona Chakraborty
Bill to Cash Operation Associate @BT Group
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WORK HISTORY
Bill to Cash Operation Associate @BT Group
Kolkata, IN
Specialized in overseeing and optimizing financial processes and operations to drive efficiency, accuracy, and compliance within the organization. Key responsibilities included:1) Invoicing: Generated accurate and timely invoices based on services delivered, ensuring prompt delivery through electronic or approved channels.2) Payment Processing: Monitored and tracked customer payments, processed payments through various methods, and maintained up-to-date records of payments and account status.3) Financial Reporting and Analysis: Generated financial reports, conducted data analysis, and provided insights to support decision-making and strategic planning.4) Dispute Resolution: Handled billing discrepancies and disputes, investigated issues, and worked towards timely resolution while maintaining positive customer relationships.5) Customer Communication: Provided exceptional customer service by effectively communicating order status, invoicing details, payment reminders, and addressing billing-related inquiries.6) Process Improvement: Identified opportunities for process improvement, implemented best practices, and drove efficiency initiatives to optimize financial operations and reduce costs.7) Compliance and Risk Management: Ensured compliance with financial regulations, internal controls, and industry standards, and implemented risk management strategies.8) Cross-functional Collaboration: Collaborated with finance, accounting, operations, and other departments to ensure alignment and streamline processes.This role equipped me with strong analytical skills, attention to detail, and strategic thinking, enabling me to drive operational excellence, improve financial performance, provide excellent customer statisfaction and contribute to the organization\'s success.
EDUCATION
Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT
Bachelor of Technology - BTech
B.P. Poddar Institute Of Management and Technology
Engineer’s Degree
ABOUT SHRAMONA CHAKRABORTY
Experienced Content Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Quality Auditing, Microsoft Excel, Recruiting, C (Programming Language), and Social Media Marketing. Strong media and communication professional with a Engineer’s Degree focused in Electrical, Electronics and Communications Engineering from B.P. Poddar Institute Of Management and Technology.
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