Shradha Shradhanand Rattu

About Shradha Shradhanand Rattu

After preparing a family business for sale following a move from customer service and sales roles for 10 years I decided to take time to acquire IT industry certifications in order to increase my marketability in the technology industry in which I have always had passion. Solutions-orientated IT Manager with demonstrated experience in telecommunications and technical solutions for industry leaders. Proficient in determining system requirements and resolving technical issues quickly. Skilled in providing effective leadership in fast-paced, deadline driven environments. Proven ability to design and regulate critical security programs and campaigns with the in-depth operational supervision of incidents and emergency disaster recovery. Ability to collate and distribute reports that enable peers and executives to manage work seamlessly across the company and ensure targets are achieved. Outstanding presentation and communication skills, understanding business requirements to cross-collaborate and increase profits.SELECTED HIGHLIGHTS• Led a large-scale project to update all the company\'s business systems, increasing productivity by 30%.• Act as an expert while consulting clients in broad IT and networking related issues, developing loyal business clients with small to medium size networking needs. • Work directly with clients providing numerous solutions for web design/development, graphic design, IT/networking services, audio transcription, audio engineering. • Hold numerous certifications, including CompTIA A+ CE, CompTIA Network+ CE, Technology Integration Support Certificate, Intro to Network Security Certificate and Digital Forensics Examiner (DFE).

Experience

1. Senior Business Intelligence Manager, Providence

   CBRE

   Sep 2025 — Present · Seattle, WA, US

   Managing Data & Analytics for Facility Management for Providence at the enterprise level. With technology rapidly shifting gears, my goal is to modernize current reporting infrastructure to ensure optimized collaboration while implementing high security standards.

Education

• Edmonds College

  Technology Integration Support Certificate, Network Security COC, COMPTIA A+ and Network+, Technology & Integration Support and Network Security

  2014 — 2016

• Ballard High School

  High School Diploma, General Studies

  2000 — 2004

• Shoreline Community College

  N/A, Digital Audio Engineering

  2005 — 2006

Skills

• Operations Management
• People Skills
• Audio Engineering
• Networking
• Team Leadership
• Security
• Sales Management
• Live Sound
• Customer Service
• Event Planning
• Church Music
• Building Relationships
• Microsoft Excel
• Network Design
• Sound Mixing
• New Business Development
• Public Speaking
• Leadership
• Management
• Team Building
• Computer Proficiency
• High Technical Aptitude
• Church Media
• Microsoft Office
• Sound Design
• Facilities Management
• Organization & Prioritization Skills
• Event Management
• Troubleshooting
• Network Security