Shradha Thite

About Shradha Thite

ServiceNow Developer with 4.6+ years of experience in designing, developing, and implementing ServiceNow solutions across multiple modules including ITSM, HRSD, and Virtual Agent. Skilled in end-to-end platform configuration, customization, and integration to enhance enterprise workflows and service delivery.* Certified with 5x Mainline Certifications – CSA, CAD, CIS-ITSM, CIS-HR, CIS-CSM – and 9x Micro-Certifications from Now Learning (ServiceNow).**Core Responsibilities and Designed, developed, and implemented ServiceNow applications across ITSM, HRSD, and Virtual Agent modules.* Integrated ServiceNow with external systems using APIs and implemented client/server-side scripting (Business Rules, Client Scripts, UI Policies).* Participated in upgrade releases, contributing to new feature development, testing, and deployment.* Managed migration of customizations between instances using Update Sets and Transform Maps.* Configured SLAs and ACLs to enforce platform-level security and performance standards.* Streamlined service delivery through the implementation of Walk-up Experience and Field Service Management (FSM) features.* Configured HR modules to automate and enhance employee onboarding processes.* Developed Catalog Items, Workflows, Business Rules, UI Pages, and UI Actions as per client requirements.* Created and customized complex workflows and workflow activities to support business automation.* Designed and managed Import Sets, Data Sources, and Transform Maps for efficient data migration.* Proficient in ServiceNow JavaScript (client & server-side) and ServiceNow APIs.* Hands-on experience with Virtual Agent and Agent Workspace, enabling improved user support and automation.* Collaborated with clients to gather business requirements, analyze needs, and document technical solutions.* Delivered advanced work assignment solutions, enabling Live Agent Support through Virtual Agent by configuring queues and mappings.* Strong communication skills with the ability to translate technical concepts into business terms and deliver efficient solutions

Experience

1. Senior Software Engineer

   Wipro

   Mar 2026 — Present · Pune, IN

Education

• N B Navale Sinhgad College of Engineering, Solapur (NBNSCOE ,Solapur)

  Bachelor of Engineering - BE, electronics and telecommunication engineering