Shradha Sahadev
Customer Success Associate @ProManage.biz
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WORK HISTORY
Customer Success Associate @ProManage.biz
Chennai, IN
EDUCATION
Ethiraj College for Women, Chennai
Bachelor of Business Administration, Business Administration and Management, General
ABOUT SHRADHA SAHADEV
As a passionate and results-driven Customer Success Manager, I thrive on helping enterprise clients unlock the full potential of digital platforms. With experience managing Enterprise accounts, I specialize in onboarding, health monitoring, success reviews, and upsell strategy using AI-driven solutions.My core strength lies in creating value at every stage of the customer lifecycle — from seamless implementation to measurable impact and long-term retention. I bring a balance of strategic thinking, client empathy, and tech-savviness, backed by a strong record of increasing engagement and satisfaction. 95% Retention Rate Achieved Reduced Support Load by 25% via Self-Service Content 15% Upsell Success through Needs-Based Pitching 4.7/5 Average CSAT Across All AccountsLet’s connect if you’re passionate about customer success, SaaS, or CX transformation.
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