Shraddha Shukla
Senior Manager - IT Operations @ PepsiCo | Artificial Intelligence (AI)
- Role
- Senior Manager - IT Operations at PepsiCo
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Shraddha Shukla
As a Senior Manager - IT Operations at PepsiCo, with over 13 years of experience, my focus lies in driving operational efficiencies through predictive analytics, ITSM automation, and advanced data visualization. By implementing predictive intelligence in ServiceNow, the organization achieved measurable improvements in incident resolution times. Additionally, the development of automated dashboards using Power BI and Tableau significantly streamlined reporting processes and reduced manual efforts. At the core of my work is a commitment to operational excellence and data-driven decision-making. My expertise in artificial intelligence and business intelligence tools enables me to collaborate with teams to deliver scalable solutions aligned with business objectives. By fostering innovation and efficiency, my efforts are geared toward empowering proactive IT strategies that enhance performance and create value for the organization.
Experience
Senior Manager - IT Operations
Apr 2022 — Present · Hyderabad, IN
At PepsiCo, I spearheaded initiatives that transformed IT operations through innovative analytics and automation. By implementing predictive intelligence in ServiceNow, I significantly improved incident resolution times by 25%. Additionally, I created automated dashboards in Power BI and Tableau, which streamlined reporting processes and reduced manual efforts by 40%. My contributions were pivotal in enhancing data accessibility and performance across the organization.
Education
Great Lakes Institute of Management
Post Graduate, Business Analytics and Business Intelligence
2018 — 2019
M.S.Ramaiah Institute of Technology
Bachelor of Engineering (B.E.), Computer Science and Engineering
2009 — 2013
Illinois Tech Stuart School of Business
Post Graduate, Business Analytics and Business Intelligence
2018 — 2019
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