Shraddha Singh
Customer Success at Salesforce
- Role
- Customer Success Area Lead at Salesforce
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shraddha Singh
Experienced Marketing Professional with a demonstrated history of working in the B2B and B2C industry. Skilled in Campaign Management, Digital Marketing, Marketing Communication.
Experience
Customer Success Area Lead
Jan 2025 — Present · Mumbai, IN
Develop and execute strategic customer success plans aimed at maximizing adoption of Salesforce solutions within a designated portfolio of Premier Success Plan accounts- Identify and prioritize key customer success initiatives for Premier Success Plan customers, aligning them with overarching business objectives and collaborating with internal Sales and CSG teams- Proactively address potential attrition factors for premium Premier Success Plan customers through the implementation of targeted engagement strategies and the cultivation of strong, long-term relationships- Contribute to enhanced customer retention and satisfaction for Premier Success Plan clients by ensuring they realize the full value of their Salesforce investment.
Education
K.C. College of Management Studies
Post graduate, Marketing
2007 — 2009
Bhavans A.H. Wadia High School
SSC
1990 — 2002
Skills
- Marketing Management
- Market Research
- Marketing
- Brand Management
- Marketing Strategy
- Budgets
- Team Management
- Marketing Communications
- Crm
- Retail
- Team Building
- Management
- Vendor Management
- Training
- Customer Satisfaction
- Social Media
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