Shraddha Shikhare
Customer Service Executive @ Johnson & Johnson | SAP ERP, Microsoft Excel
- Role
- Senior Customer Service Executive at Johnson & Johnson
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shraddha Shikhare
Over three years of experience in customer service, order management, and technical…
Experience
Senior Customer Service Executive
Jan 2022 — Present · Mumbai, IN
Handling SAP & web application• Order processing in SAP.• Returns products entry in SAP, Managing excel of OR andPRI.• PAN India order process on month end• Handling emails from the East and North regions.• Prepare, Pending reports, Listing report & Cold Chain reporton daily basis.• Handle escalations and technical support for specificprojects.Handling orders through the JJCC portal website, providingtraining to new customers, and generating their user IDs.Coordination between supply chain team for stockavailability.• C o o r d i n a t i o n w i t h c f a t e a m for i n v o i c i n g• Taking approval for non-movable products, saleableproducts, products valued at over 50k.
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