Shraddha Ranjan
Senior Client Services Manager | MSP Specialist – Contract Hiring • VMS • Workforce Management | Team Leadership | Program Manager | Vendor Management Expert| Client Partner
- Role
- Senior Client Services Manager at Quess IT Staffing
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Shraddha Ranjan
As a Client Partner in the MSP space, I specialize in driving operational excellence, vendor optimization, and seamless talent delivery across PAN India with previous experience in US, UAE and Canada hiring. With 7+ years of experience and currently leading a team of 15, I’ve taken full ownership of contract hiring strategy, VMS coordination, onboarding, reporting, and escalations—delivering consistent improvements in billing accuracy, process efficiency, and partner satisfaction.Key accomplishments:• Spearheaded vendor optimisation and tool-driven process automation, reducing manual errors and improving turnaround times.• Successfully led initiatives that resulted in a significant billing increase from year to year, while reducing client escalations to an all-time low.• Built and mentored a high-performing team, while managing delivery across 110+ vendors and ensuring SLAs were consistently met.Certified Project Management Essential (PMEC), Six Sigma White belt, Certified PMBA recruiter
Experience
Senior Client Services Manager
May 2024 — Present · Gurugram, IN
Leading a team of 15 across program management and delivery functions in the MSP space, covering PAN India operations.• Oversee full-cycle contractual hiring, onboarding, timesheet management, Beeline (VMS), reporting, and client escalations.• Rolled out a vendor optimization strategy that improved efficiency and reduced turnaround time.• Led initiatives in tool adoption and process automation, ensuring lessor manual errors, and increased monthly/ weekly reporting accuracy. • Enabled a YoY increase in billing, while reducing escalations and improving client satisfaction scores.• Interface indirectly with 110+ vendor partners through team’s Vendor manager and ensure SLA adherence, compliance, and smooth partner engagement.
Education
Arya College of Engg. & Information Technology, Jaipur
Bachelor of Technology, Electrical Engineering
2014 — 2018
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