Shraddha Parab
Consultant @CGI
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WORK HISTORY
Consultant @CGI
Toronto, ON, CA
Proactively identified operational bottlenecks in Order Management and customer support, designing and deploying two production Agentforce solutions with responsible AI guardrails — eliminating month-end backlogs and accelerating customer case resolution.• Designed LLM prompt instructions and agent workflows, enabling reliable Agentforce automation with structured escalation paths and controlled response behavior.• Facilitated Agentforce solutioning workshops, applying process mapping to translate business requirements into phased deployment roadmaps and leading a team of developers through end-to-end implementation• Led multiple Revenue Cloud implementations with consumption and usage-based pricing models, engineering product catalog and billing frameworks reducing pricing discrepancies by 66% across complex quoting scenarios.• Designed ASC 606–aligned revenue systems with Finance, streamlining revenue schedules and reconciliation workflows to improve efficiency across high-volume month-end close processes.• Authored integrations across CPQ, Billing, Stripe and ERP systems using DellBoomi & IIB, ensuring seamless data synchronization across downstream billing and revenue systems enabling audit-ready financial operations.• Defined product roadmaps by evaluating out of the box and custom solutions, producing data flow diagrams and system configuration guides to communicate complex concepts to technical and executive stakeholders.• Partnered with Sales Operations to implement Sales Cloud automation supporting Lead-to-Cash workflows accelerating sales cycles by 30% while strengthening audit-ready revenue governance.• Built secure, event-driven automation using Agentforce conversational agents to streamline case handling and order fulfillment workflows, improving operational efficiency and reducing order fulfillment timeline by 40%
EDUCATION
Shreemati Nathibai Damodar Thackersey Women's University
Bachelor of Computer Science & Technology (B.Tech), Computer Science
NMIMS CDOE
Master of Science - MS, Artificial Intelligence
SKILLS
ABOUT SHRADDHA PARAB
Highly accomplished Systems Engineer with a focus on architectural integrity and scalable Quote-to-Cash solutions.Specialized in CPQ, Order Management, and billing integrations that unify sales, finance, and legal operations. Skilled at leading cross-functional teams and translating complex business needs into simple solutions that drive clarity & efficiency.Known for aligning technical expertise with business strategies to deliver impactful Salesforce transformations globally.
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